Question 1

Shipping times

Accepted Answer

Cushion covers are personalised and delivered;
 NZ within 4 to 8 business days
 Australia (standard shipping) 5 to 12 business days
 Australia (international courier) 4 to 8 business days

Question 2

Who do you ship with?

Accepted Answer

All our orders sent within NZ are sent by New Zealand Couriers.
 
All tracked parcels require a signature upon delivery. To guarantee a smooth delivery of your order, we highly recommend that your parcel be sent to an address where someone will be able to receive it during business hours.
 
If no one is at the specified shipping address when delivery is attempted, the driver will leave a card which will advise on redelivery/collection instructions.

Question 3

Payment Options

Accepted Answer

We accept Visa & MasterCard. All prices are in New Zealand dollars (NZD). Your credit card will be charged via PayPal. shopJESS does not have access to your full card number, nor is any credit card information stored.

Question 4

What colours can you print in?

Accepted Answer

Currently we print in black, white, silver, gold, pink, pastel pink, lilac, pastel blue, pastel green, orange text colours.

Question 5

What colour cushion covers do you stock?

Accepted Answer

Currently stocking pastel pink, pastel blue, black, white and cream.

Question 6

Does my cushion come filled?

Accepted Answer

Your purchase is for the cushion cover only, to keep shipping costs down we don't send them out with insert.  These can be purchased from the following leading retailers; Briscoes, The Warehouse, Spotlight, Kmart.  For optimal results we recommend using an insert size 50cm x 50cm.

Question 7

Cushion cover size & material

Accepted Answer

Cushion cover dimensions are 45cm x 45cm.  They are made from a luxury thick 100% cotton fabric.

Question 8

Care

Accepted Answer

Wash inside out on a cold wash.  Do not: dry clean, iron directly on the print, tumble dry or use bleach.
You may use a warm iron on the back of the cushion cover to remove any creases that may have formed while product was being shipped.

Question 9

Cushion text is incorrect

Accepted Answer

If we have made a mistake and your products have been incorrectly personalised, we are happy to replace/refund the item. We are unable to offer a refund/replacement when there is an error in the order information you have supplied. Please ensure that spelling is carefully checked before placing your order. We understand that mistakes do happen and if you find yourself in this predicament, we can offer to replace your order at a 50% discount on the product + shipping. Just send us an email and we will get it rectified ASAP for you.

Question 10

Returns

Accepted Answer

We quality check all our orders prior to dispatch. If however you have any issues with your purchase we are happy to look at the issue and repair or replace the product for you. We cannot provide a refund or exchange for pure change of mind on product that has been personalised. Please get in touch with us in the first instance so we can look to remedy the situation info@shopjess.co.nz

Question 11

Privacy

Accepted Answer

Your privacy is important to us, we guarantee your personal information will not be shared with any third parties. Our website uses the industry standard Secure Sockets Layer (SSL) protocol, which encrypts your information as it is transmitted over the internet. You can see that SSL is enabled if there is padlock at the top of your browser.

Question 12

Legal

Accepted Answer

All purchases are subject to the Fair Trading Act 1986 and the Consumer Guarantees Act 1993, and we will honour our obligations under each.

Frequently Asked Questions